Privacy Policy
Last updated: 28 September 2026
This policy explains what we do with information about the people who call us and use 844ohiokey.com.
We’re 844 Ohio Key, doing business as 844 Ohio Key – Locksmith, a locksmith company working in Columbus and Central Ohio.
The short version: we collect what we need to do locksmith work and get paid for it, we keep it for as long as our records require, and we don’t sell it to anyone.
What you give us
When you call, message us or fill in the form on this site, we typically end up with:
- Your name
- Your phone number
- Your email address, if you give one
- The address or location where the work is needed
- What you need done: the vehicle, the door, the lock, the problem
- Vehicle details such as year, make and model
- Notes about the job, appointment times and what was done
For some jobs we also need to see proof that the work is authorized: a driver’s license, vehicle registration or title, a lease, a work order, or a letter from USPS or a leasing office for mailbox work. We check those documents to confirm authorization. We don’t keep copies unless there’s a specific reason to, such as an unresolved dispute.
What our website collects
The quote form on our contact page is provided by Workiz, our scheduling and job management system. What you type into it goes to Workiz and to us.
Like almost every website, ours records basic technical information when you visit: IP address, browser and device type, the pages you looked at, and the site or search that sent you. That comes from our web host and from analytics, and it’s used to understand how the site is performing rather than to identify individuals.
Payments
Card payments and deposits are handled by Workiz, Stripe and Square, depending on how the payment is taken. They receive your card details directly. We don’t store full card numbers.
We keep records of what was charged, for what work, and when.
Photographs and job records
We photograph job conditions where there’s a reason to: existing damage, the hardware before and after, completed work, and anything relevant to a warranty question or a billing dispute. These are business records.
We don’t publish photographs that identify a private customer or their property without permission.
What we use it for
- Answering your call or message
- Giving you a price
- Scheduling the job and dispatching a technician to the right place
- Doing the work, including ordering the right key, fob or hardware
- Taking payment and issuing receipts
- Handling warranty claims and return visits
- Keeping business, tax and insurance records
- Sorting out billing questions or disputes
- Getting back to you if you left a message and we missed you
If you’ve used us before, having your previous job on file means we already know what key your car takes or how your locks are keyed. That’s the main reason we keep records rather than deleting them after each visit.
Who else sees it
Only the companies that help us run the business, and only the parts they need:
- Workiz, our scheduling, dispatch and job management system, which also provides the quote form on this site and sends appointment texts
- Our payment processors, for card transactions and deposits
- Our web host, which stores the website and its logs
- Google, Microsoft and Meta, for website analytics and advertising measurement
- Our accountant and insurer, where a job record is relevant
We may also share records where the law requires it, where a court or law enforcement makes a lawful request, or where we need to defend a payment dispute or an insurance claim. In a dispute, that can mean giving a bank or card issuer the estimate, the invoice, your authorization, our messages with you, service records, photographs and proof the work was done.
We don’t sell your information
We don’t sell customer information. We don’t rent it, trade it, or hand it to marketing companies, lead generators or data brokers.
That’s worth stating plainly in this industry, because the dispatch companies we don’t work with make money exactly that way: your call becomes a lead, and the lead gets sold.
Cookies and analytics
Our site uses a small number of cookies and similar technologies:
- Necessary ones, which make the site work and keep it secure
- Analytics, which count visits and show which pages people read. We use Google Analytics and Bing Webmaster Tools
- Advertising and measurement, including the Meta pixel, which tells us whether someone who saw one of our Facebook or Instagram posts later contacted us
- The quote form, which Workiz may use to keep your entry working while you fill it in
Meta may use its pixel data to show you our ads on Facebook or Instagram. You can control that in your Facebook or Instagram ad settings.
You can block or delete cookies in your browser settings. Blocking them may stop the quote form working properly.
Calls and text messages
When you call us, we keep a record of the call and what it was about.
We may text you about your appointment, your quote or a technician’s arrival. Those messages come from our Workiz system number or from our work number. Reply STOP to any message and we’ll stop texting you. Standard message and data rates apply. We don’t send marketing texts.
How long we keep it
Job records, invoices and payment records are kept for as long as our tax, accounting, insurance and warranty obligations require, and generally for several years after that in case of a later claim or a repeat customer.
Enquiries that never turned into a job are kept for a shorter period.
Documents shown to prove authorization are checked at the time and not retained, unless there’s a specific reason such as an open dispute.
Keeping it safe
We limit access to customer information to the people who need it to do the work: the owner and our technicians.
Our website uses HTTPS, and the systems we rely on, including Workiz and our payment processor, use their own security measures.
No system is perfectly secure, and nobody can honestly promise otherwise. What we can say is that we don’t store card numbers and we don’t keep copies of identity documents without a reason.
Your choices
Call or email and we’ll help with any of these:
- Ask what we hold about you
- Correct something that’s wrong
- Ask us to delete information we’re not required to keep
- Stop receiving texts, by replying STOP or telling us
Some records we can’t delete on request, including invoices and job records we’re required to keep for tax, warranty or insurance purposes.
If you live somewhere with specific privacy rights, such as California, tell us when you get in touch and we’ll handle your request under the rules that apply to you.
Children
This site isn’t aimed at children, and we don’t knowingly collect information from anyone under 13. If you think a child has sent us information, contact us and we’ll delete it.
Links to other sites
Our pages link to places like Google, Yelp and our social profiles. Once you’re on their site, their privacy policy applies, not ours.
Changes
We update this policy when what we do changes. The current version is always here with its date at the top.
Contact
844 Ohio Key, doing business as 844 Ohio Key – Locksmith
Mailing address: 4120 Indianola Ave, Columbus, OH 43214
Phone: 844-644-6539 Email: info@844ohiokey.com